Frequently Asked Questions
How do I apply for the card?
A. First, visit the Fuel Card Application Form on this website and click on the “Click Here to Apply” button. You will be asked to complete a form and agree to the terms and conditions associated with use of the card.
B. Applicants who require two signatures to authorise debits on their current account will be asked to complete a Direct Debit Mandate and return it by post to: Motorcheck Fuel Card, Estuary House, Swords Business Park, Swords, Co.Dublin. If you're bank account only requires one signature to authorise a payment this step will not apply.
How many cards can I sign up for?
You may sign up for a maximum of 3 cards at no additional cost. However, please remember that each card will be subject to payment from the same bank account.
Can I sign up for additional cards at a later date?
Absolutely! To order additional cards or cancel existing ones, you must send your request in writing to Statoil. You can send your request, including all relevant details; By E-mail to info@statoilcard.ie By Fax to 01-8135595 By Post to Motorcheck Fuel Card, Estuary House, Swords Business Park, Swords, Co. Dublin
How long will it take for my card(s) to arrive?
Applications normally take 28 days from the day your direct debit mandate is received to delivery of your card.
What should I expect to receive in the post?
You will receive an envelope by post in relation to your application. This will contain your card(s), a welcome letter and a list of participating stations where the card may be used.
If my card doesn’t arrive within 28 days, what should I do?
If your application is delayed, you will be notified directly by Motorcheck Fuel Cards. However, if you have not been contacted and your card has not arrived within 28 days from the day your completed direct debit mandate should have been received, you should contact the Motorcheck Fuel Card team at 01-8135590 or directly by email at info@motorcheck.ie.
Where can I use my card?
Click here for a list of participating stations.
Can I use the card internationally?
No. The card is only applicable to the Republic of Ireland.
Can I purchase anything else with my Motorcheck Fuel Card?
Yes. You can purchase Petrol, Diesel, Lubricants and Carwashes with your Motorcheck Fuel Card.
Are there any special requirements at the petrol station for using the card?
No. Your price is not calculated at the station and the staff member facilitating your purchase will not require any information from you.
I have received my card and used it to buy petrol but the amount on the receipt was the same as the price on the pump. When is the discounted rate applied?
Having used your card at a Statoil station to pay for Petrol or Diesel you will be asked to sign a receipt (similar to a credit card receipt). This receipt details the number of litres received and the prevailing pump price at the station. Although your discounted rate is applied immediately, this receipt will not detail your discounted price. At the next monthly billing period, you will receive an e-bill by email. This e-bill details the number of litres purchased, the price at the petrol station where you purchased the fuel and your discounted rate. The amount put forward for direct debit is the number of litres multiplied by the card price effective at the time your fuel was purchased.
Can the card be used at any other petrol stations in the Republic of Ireland?
No. The Motorcheck Fuel Card will only be accepted by Statoil stations in the Republic of Ireland.
Are there any Statoil Stations that do not accept the card?
Yes. Although 99% of the Statoil network in Ireland accepts the Motorcheck Fuel Card, there may be a small number that do not participate in the scheme. This is for a variety of reasons but the most common is that the site is due to be sold and will soon cease trading under the Statoil brand. The sites currently not accepting the card are: 1. Clonskeagh, Dublin 14 2. Deansgrange, Co. Dublin 3. Fortunestown Lane, Saggart, Co. Dublin Should you encounter a Statoil station (not listed above) that is not accepting your Motorcheck Fuel Card, please let us know at info@ motorcheck.ie .
What exactly does “discounted price” mean?
Fuel pricing is calculated by Statoil against something called the Recommended Pump Price. This is the price used by the company to formulate discounts against and is rarely seen in effect at the pump. The Motorcheck Fuel Card has a reduction against the Recommended Pump Price which delivers the discounted price to the cardholder on a weekly basis. This price is then guaranteed to be in effect nationwide for all card holders at participating Statoil stations.
How will I know what the discounted price for the week is?
The cent per litre price will be updated on a weekly basis on this website.
What is the AA Average?
The “AA Average” is used by the association to determine an index of the national average price. Conducted on a national basis the calculation is based on a survey of participating stations over two consecutive days in the second week of the surveyed month. It does not take into account fluctuations in price before or after the two days being surveyed and can be up to 10 cent per litre above or below today’s pump price.
Are there any hidden costs involved other than related bank charges?
No. The Motorcheck Fuel Card is provided free of charge to Motorcheck members and is not liable for the government duty placed on credit cards.
Is there a minimum amount that I have to spend on the card?
No. You can use the card as often or as little as you like.
How do I pay for my purchases?
All payments are made by direct debit from your bank account.
Can the direct debit be taken directly from my Credit Card or Savings Account?
Unfortunately not. To apply for the Motorcheck Fuel Card, you must have a Current Account.
When is the direct debit taken from my account?
All Motorcheck Fuel Card holders will have the benefit of 1 month’s interest free credit. This means that you will receive your invoice by email once a month. The invoice will state clearly how much is due to be taken from your account and on what day this will occur.
When can I expect my ebill?
The invoices are generated on the last Monday of every month with payment due by direct debt 14 days after this date. (The second Monday of the month) For example, June’s invoices where generated on the 26/06/06 and payment was due on the 10/07/06.
Will I need any special software to read my invoice?
What does an e-bill look like?
Click here to view an example of your e-bill.
Will I be notified in advance of the debit?
You will have a minimum of seven days notice before the direct debit is processed.
What happens if I miss a direct debit?
If a direct debit is returned unpaid for technical reasons, a member of Statoil’s credit department will contact the cardholder in an attempt to rectify the problem. Technical returns are not subject to any penalties or fees. However, if a direct debit is returned for credit reasons the card will be immediately stopped. This is a security precaution and designed to combat fraud or any unauthorized use of a stolen card. A Statoil representative will make contact with the card holder, inform them of the situation and request payment for the overdue amount plus a €40 administration fee (levied by Statoil) via a “same day bank transfer” or credit / debit card payment. Once this has been completed, the account, subject to certain terms and conditions, will be nominated for reinstatement.
What do I do if my card is lost or stolen?
To report a lost or stolen card you can send an email to info@motorcheck.ie detailing your name, address and vehicle registration number or call us at 01-8135590. Let us know which cards have been lost and we will cancel them for you immediately and have replacements issued straight away.
Replacing, cancelling or ordering additional cards
