Refund Policy

Payment in advance must be furnished before you can access a Motorcheck report. No refund is available if you pay in advance and the Motorcheck Report is delivered to you by computer screen, email, fax, post or SMS.

A full refund is available if you pay in advance for a Motorcheck report and Cancel the service within the terms of our cancellation policy as outline below.

If you have paid for a Motorcheck Report in advance, but you wish to cancel your request and provided you have not accessed the Motorcheck Report requested, you shall have the right to cancel at any time during the period of 7 Working Days from the date on which you paid for the Motorcheck Report in advance. Working Days shall mean all days other than Saturdays, Sundays and public holidays.

To exercise your right to cancel you must e-mail us at cancel@motorcheck.ie with the subject matter stated as "Cancellation" within the 7 Working Day period as outlined above with your request to cancel the service.

Where a Motorcheck service has been cancelled in the way described above, there will be no obligation for us to provide you with the Motorcheck report initially requested and any payment received by us from you in respect of the cancelled Motorcheck Report shall be refunded to your debit or credit card (whichever card details you provided us with) no later than 30 days after receipt of your request to cancel.